Client Relations at Its Finest
Posted on May 21, 2014
by Nikki Wiedlund
Client Relations Manager/Billing Administrator
I do a multitude of things from client satisfaction, to insurance billing, to scheduling a manicure/pedicure! Anything a client wants or needs, I’m the girl they go to! It’s really important to me that I am able to create a completely personalized schedule that meets our client’s needs and exceeds their expectations.
I once had a client who wanted to go surfing every morning before 6am. With some clever scheduling, we were able to make that happen. We had a client who was very interested in doing Equine Therapy while they were here so we had to transport almost 90 minutes round trip, three days a week to fulfill that client’s wishes.
We also had a client who had quite a few doctors’ appointments that needed to be...
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